Troubleshooting

Zoom

If you forgot your Zoom ID, contact your therapist through OhMD, they will be able to send it to you again. Your individual meeting ID is different from anyone else in the study and will always be the same.

Tidepool

Woof… we know that Tidepool can be tricky/hard to manage. For the first months of the study we are going to be learning Tidepool all together! We really appreciate your patience as we figure out how to best use Tidepool and we are excited to get your feedback and learn more about how you use it and what you like/don’t like about it.

Google Drive

Can’t find the link to your Google Drive Folder?

Are you having trouble saving your files to Google Drive?

We will work on updating this page with answers to all of these questions!

CGM

For guidance on how to apply or remove and mail back your CGM, please refer to the videos on our recruitment website or reach out to Elia through text at (213) 534-7325.

Contact Us

If you need to reach your therapist throughout the intervention they can be reached through OhMD.

If you need to reach the study team for questions about other things (A1c, CGMs, mailing, etc.) you can contact Elia at:

Email: .(JavaScript must be enabled to view this email address)

Text: (213) 534-7325

Since technology can be frustrating, we want to remind you you’re awesome and we appreciate you.

If you could use a laugh — check out some of the memes on our Facebook recruitment page (We’ve got some “Meme Lords” on our team that love diabetes research as much as they love memes. Winning combination!)