Faculty / Staff Resources Student Resources
University of Southern California
University of Southern California
USC Chan Division of Occupational Science and Occupational Therapy
USC Chan Division of Occupational Science and Occupational Therapy
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IT Resources

General Help and Contacts

Check below for help with specific issues related to accounts/passwords, email, and access to Division resources.

A lot of the information covered here is summarized in our IT handout for new users in the Chan division, which you might like to download/print for easy access:

USC Chan New User IT Handout (updated July 2019)

If you need additional help:

  • Please submit all requests for help with Division computers, classroom A/V equipment and other IT using the new IT Support Portal, at help.osot.usc.edu/portal.
  • For help related to Chan websites, contact .(JavaScript must be enabled to view this email address), or directly at .(JavaScript must be enabled to view this email address).
  • Room reservations (including G37) are handled by the Front Desk in Suite 133. To submit a reservation request by email, contact .(JavaScript must be enabled to view this email address).

Account/Password Help

Activate your USC NetID

  • Use this link to set up your USC (not Chan Division) username and password.
  • You’ll use your USC username and password to access your USC email, and any USC resources protected by Shibboleth.

Change your USC NetID Password

  • Use this link to change the password associated with your USC (not Chan Division) NetID account.

Reset/Unlock your Chan Division Password

  • Use this link if you’ve forgotten your Chan Division password, or your account has been locked.
  • Please note that this resource currently must be accessed via Internet Explorer (Windows) or Safari (MacOS).

Email Help

Configuring Outlook on Windows

  • Help with setting up Microsoft Outlook to access your Chan Division email and calendars on a Windows PC.

Configuring Chan Email/Calendars on iOS (iPhone and iPad) Devices

  • Help with setting up an iPhone or iPad to access your Chan Division email and calendars.
  • This will also allow you to access other Microsoft Exchange information, including contacts and notes.

Forwarding your USC NetID Email

  • Help with forwarding your USC NetID email to your Chan email account.

Web Access to Outlook

  • Use this link to get to your Chan Division email anywhere you have access to a web browser.

Access to Division Resources

Using Cisco AnyConnect VPN

  • You’ll need to install and run Cisco AnyConnect VPN to access Chan Division resources such as the Terminal Server, from outside of USC.

Connecting to the Remote Desktop/Terminal Server

  • Resources available on the Chan Division Remote Desktop/Terminal Server include Filemaker Pro, and Adobe Acrobat DC.